Case Study

A fortune 500 Health Benefits company brought LearnQuest in to redesign training and performance surrounding its Software Development Life Cycle (SDLC) training curriculum. The objectives were to focus on improvements in Systems Quality, Systems Cost, and Project Duration. The initiative required major changes in process, activities, development tools, and daily activities for over 4000 associates and 6000 contractors located globally.

Project Challenges

Develop a curriculum that:

  • Allows each learner to gain the knowledge, skills, and abilities necessary for his or her job

    • Organizes training courses into job role learning paths
    • Provides flexibility for employees who routinely serve in multiple roles or who serve in different roles on different projects
    • Create a manageable number of unique courses designed for instructor-led delivery and potential conversion to self-paced
  • Virtualize instructor-led training delivery to address geographically dispersed learners
  • Identify opportunities for application and conversion of course content to self-paced delivery and performance support

LearnQuest Solutions and Approach
To meet the training requirements of the company's Lean initiative, LearnQuest incorporated several core training delivery solutions.

Curriculum Development and Customization
LearnQuest partnered with the internal training team and identified 19 core courses to focus on for the new curriculum. As part of this analysis, over 40 job roles were reduced to a much more manageable 17 job roles. Each of the courses was organized into role specific learning paths. LearnQuest leveraged our existing library of IBM tool and standard process training to design and develop blended process and tool courses aligned to each of the new job roles. The courses provided meaningful and timely training to associates: the material not only provided new skill knowledge but also process and methodology training that was client-specific. The new courses were delivered via LearnQuest’s virtual delivery platform and enrollments, completions, and metrics were tracked via LearnQuest's Learning Management System.

Transition and Migration to Self-Paced Delivery
The client identified a need to introduce a large number of business users whom interact and participate as stakeholders in application development projects to some of the core concepts in the program. To meet this client need, LearnQuest refactored the appropriate content into eLearning and delivered the courses to the project team for distribution to the enterprise. As part of the conversion to eLearning, performance support job aids were created from the eLearning demonstrations to support employees with just-in-time, informal training.


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